Shipping policy

Thank you for shopping with us! Because we offer both custom made-to-order items and handcrafted goods, production and delivery times vary depending on what you purchase.

Below, you’ll find all the details on how we process and ship your orders.

1. Processing & Fulfillment Times

Because our items are created on demand or handmade in small batches, order processing happens in two distinct ways:

Print-on-Demand (POD) Products

  • Processing Time: 2–5 business days before shipment.

  • Our POD items (such as clothing, mugs, and flags) are custom-printed just for you by our fulfillment partner, Printful.

Handcrafted & Artisanal Items

  • Processing Time: 2-5 business days before shipment.

  • These items are personally crafted, packed, and mailed directly from our Studio in the United States in Waterloo, Iowa.

Note on Split Orders: If your order contains both POD products and handmade items, they will ship separately in multiple packages at no extra cost to you. You will receive unique tracking numbers for each shipment.

2. Shipping Rates & Delivery Estimates

Standard shipping is free for orders delivered within the United States. International shipping charges are calculated and displayed at checkout. Handcrafted ornaments are available for US delivery only.

Estimated transit times start after processing is complete:

Destination Shipping Option Estimated Transit Time
Domestic (US) Standard Shipping 3–7 business days
International International Standard 10–20 business days

Please note: Delivery estimates are provided by shipping carriers and are not guaranteed, especially during peak holiday seasons.

3. Order Tracking

Once your items ship, you will automatically receive an email confirmation with a tracking number for each package. Please allow 24–48 hours for the carrier’s system to update tracking details after the shipping label is created.

4. Address Changes & Incorrect Addresses

Please double-check your shipping address before placing your order.

  • If you notice an error in your address, email us immediately at CharityMakesStuff@gmail.com. We can update it as long as the order has not entered production or been handed off to the carrier.

  • If an order is returned to us or Printful due to an incorrect address, the customer will be responsible for re-shipment fees.

5. Customs, Duties & Taxes (International Orders)

International shipments may be subject to import taxes, duties, and customs fees imposed by the destination country. These charges are the recipient’s responsibility and are calculated at customs. We have no control over these fees and cannot predict what they may be.

6. Damaged, Lost, or Stolen Packages

  • Damaged or Defective Items: If your item arrives damaged or has a printing defect, please contact us within 14 days of delivery at CharityMakesStuff@gmail.com with photos of the damaged item and packaging. We will send a replacement free of charge.

  • Lost or Stolen Packages: If your tracking states "Delivered" but you haven't received your package, please check with neighbors or your local postal carrier first. If it is still missing, reach out to us, and we’ll help you file a claim or locate the package.

Questions?

If you have any questions regarding your order or our shipping practices, please feel free to reach out to us at CharityMakesStuff@gmail.com or via our Contact widget available in the bottom right-hand corner of the page.